I'd like to share two escrows which happened at the same time with polar opposite experiences.
My seller listed her home mid-October. Within 10 days we had a nice, full price offer. We went into escrow and started thinking about the new home my seller and her fiance were going to buy and start their new life in. We'll call their sale escrow #1. The inspections went fine and the appraisal was ordered but came in a little low. We lowered the price and asked that loan contingencies be removed. The loan seemed to be having some bumps and there were multiple requests for loan contingency extensions, discussions of not closing on time and frustration all around. Not fun.
Meanwhile my clients had been on an MLS auto email program and they were well aware of what was on the market. I showed them three homes (just like House Hunters!). They put in their offer, we beat out a cash offer and opened escrow. Inspections went well, appraisal went well, roof permit violation was handled promptly by the seller. Loan docs came into title (before escrow #1 which started 10 days before). Paperwork was signed and we waited to see what would happen with #1.
Although both escrows closed and everyone is where they wanted to be, there were two HUGE differences which made the experience in each polar opposite:
1. THE TEAM. In escrow #2 my clients chose a lender who was prompt and took the time to pull credit and get documentation so when that loan approval letter was issued it actually meant we were ready to put in offers. The listing agent had a great assistant who was efficient at follow up and getting disclosures signed.
2. COMMUNICATION. While escrow #2 had a couple of little issues that certainly could have blown up on us, there was a lot of communication between the agents, the seller, title and the lender so everyone knew where things were at and everyone worked together towards the goal.
There was very little communication in escrow #1 regarding what was happening so assumptions were made or the priority of closing on time seemed to be less important to some of the players.
Two escrow officers from the same company handled our transactions and they were both fabulous - helpful, quick and great about communicating.
Just like any relationship, the intentions of the people involved and communication are key to not only the outcome but to the experience everyone has.
Make sure you pick the right team!